What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Not hyperbolically speaking; after my visit on 29 Sep, Bob Klein and Heather's display of pride and professionalism profoundly and unexpectedly impacted my positive experience immediately when I entered their warm, welcoming office. My appointment continued when Bob took the time to inform me about the background of the doctor...

MIGUEL LUGO, on Google

Always an exceptional experience. Extremely professional people who make you feel very comfortable and confident that they are taking care of your needs. I have always left my appointment with a smile.

Daniel Goodro, on Google

Very knowledgeable doctor on staff (friendly, too). Good customer service and I like that they really want you to have success with your hearing aids. Transparency and professionalism is what you will find here as well. :)

Renee W, on Google

I knew my hearing was failing and was so surprise at how hearing aids have changed. This was a wonderful experience and I was able to get hearing aids that were right for me. If you have any doubt, don't wait. Your hearing is too valuable to loose.

Ann Santistevan, on Google

So happy that I chose SoundPoint Hearing for my hearing needs. I found Bob and his staff very knowledgeable and helpful with helping me with my specific needs. Hearing is very critical for me as a salesperson, a music enthusiast and front of house mixing operator for our church. Bob...

Charles Ault, on Google

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