What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Very friendly staff, and great, clean environment! I appreciate the audiologist and staff, they really care about their patients. The only downfall is appointments are hard to get in due to not opening on weekends. Otherwise, five stars! I really recommend this location to any friends or family members, very...

A Miss Goodwin, on Google

I purchased my hearing aids over 5 years ago, and have always felt that I have been treated with respect and care. This past year I have been on a maintenance plan, and just had my hearing test. Thank you Jose for your support in working with me to give...

Patricia Crookshank, on Google

Dr. Bob and his assistant Robin were very personable and nice to work with. Dr. Bob explained each hearing test as he performed them and went over the results with me at the end of the visit. I will be returning annually for my hearing test or if I have...

Lynn Johnson, on Google

Jose, Robin and all the staff go the extra mile for their customers. I have been to other hearing centers and this is by far the best. I had issues getting approval for a new set of hearing aids and they dug in and kept pushing on my behalf until...

Charles Roberts, on Google

Always an exceptional experience. Extremely professional people who make you feel very comfortable and confident that they are taking care of your needs. I have always left my appointment with a smile.

Daniel Goodro, on Google

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